Phoenix Marine Manufacturing is looking for a dedicated and knowledgeable Client Liaison Officer to do aftersales support at a senior level on behalf of the company. This role is crucial in developing our aftersales department, ensuring our clients receive unparalleled support and service. The ideal candidate will have a deep understanding of boat building industry preferably with extensive sailing experience and a passion for the yachting industry who can be actively involved in the commissioning of our luxury bespoke catamarans.

Minimum Qualifications & Experience

• Minimum of 5 years of experience in a client-facing role within the luxury yacht or marine industry.
  (Super Yacht experience advantageous)
• Proven experience in aftersales support and department development.
• Strong understanding of boat building processes and sailing.
• Project Management experience
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work independently and as part of a team.
• Willingness to travel as needed to meet clients and oversee commissioning processes.
• Skilled in Microsoft suite: Excel/MS Word

Responsibilities and Key Performance Areas

1. Client Liaison:
   • Serve as the primary point of contact for our client’s post-purchase, ensuring their satisfaction and addressing any concerns or queries.
   • Build and maintain strong relationships with client to foster loyalty and repeat business.
   • Conduct regular follow-ups with clients to ensure their needs are met and to gather feedback for continuous improvement.
2. Aftersales Support:
   • Develop and implement an aftersales support strategy that aligns with the company’s vision and goals.
   • Establish and manage the aftersales department, including preparing of quotes, training, and supervising staff.
   • Handle warranty claims and service requests promptly and efficiently.
   • Coordinate with the technical team to resolve any technical issues or repairs needed on the catamarans.
3. Commissioning of Yachts:
   • Participate actively in the commissioning process of luxury catamarans in cooperation with the QC manager, ensuring that all systems are operational and meet quality standards.
   • Collaborate with the production and technical teams to ensure smooth delivery and handover of yachts to clients.
   • Provide client with detailed feedback report and contingencies.
4. Boat Building and Sailing Expertise:
   • Utilize your knowledge of boat building and sailing to assist clients with technical questions and provide expert advice.
   • Stay updated with the latest trends and developments in the boating industry to ensure our products and services remain competitive.
   • Assist in the design and development of new features or improvements to enhance the client experience.

Please consider your application unsuccessful if you do not hear from us within 7 days of your application.